With the support of our customers, our people, our suppliers and our investors we have turned a challenging time into a year that we’re proud of. As key workers, we have continued treating and distributing millions of litres of water 24/7 to homes, schools, hospitals and businesses – a vital part of fighting COVID-19. Our intent was simple – no one needed to worry about their water supply and we worked tirelessly to make sure this was always the case.
About us
Who we are
We are a local water supplier providing an essential public service while playing an active role in the communities we are privileged to serve
What we do
We supply around 160 million litres of clean water every day
to more thanpeople
in parts of Surrey, Kent, West Sussex, and south London
Why we do it
To be an outstanding water company that delivers service excellence
Our business
in numbersEmployees
%
Customers with
a water meter%
of the water we supply comes from our reservoir
%
of the water we supply comes from underground sources
million
Litres of water supplied every day
%
Percentage of our pipe network that is ‘smart’
Water treatment works
The value we share
The average household in our supply area spends just over 50p a day on their water supply.
RolloverClick the chart to find out where it goes:
This cost includes paying interest on the money we borrow through overdrafts and loans to improve the service we provide
6p
Financing
Paying our people and investing in the development of our workforce is a significant cost
8p
Employees
Pumping, treating and distributing water is a complex process that also uses a lot of energy, particularly as 85% of the water we supply comes from deep under the ground
15p
Energy and other costs
As well as corporation tax, we also contribute to public finances through business rates and national insurance, as well as paying environmental taxes and other duties such as water abstraction charges
4p
Tax, rates and licences
We have a strong track record in making the right investment decisions for the long-term which means our customers today benefit from a more robust service
17p
Investment
Q&A
with Ian Cain, CEO
Ian joined SES Water in February 2020 and in this podcast we hear from him.
Our performance this year
Pledge 1
We will provide you with high quality water all day, every day
Our pledge in action
Nothing is more important to us than striving to keep our customers supplied with safe, clean water, especially during a global pandemic.
Our measures
Water quality – DWI
Compliance Risk Index (CRI)
score
2020 performance
>2
target/target limit
0.00
The Compliance Risk Index for SES Water will be published in the Drinking Water Inspectorate’s Chief Inspector’s Report – Drinking Water 2020 - which is due to be published in July 2021.
Supply interruptions
hours / minutes / seconds / property / year
2020/21 performance
00:06:56
target/target limit
00:06:30
Mains repairs
number/1,000 kilometres
2020/21 performance
64.7
target/target limit
66.5
Taste, odour and
discolouration contacts
number per 1000 customers
2020 performance
0.56
target/target limit
0.51
Water softening
number of periods exceeding calcium target
2020 performance
6.3
target/target limit
0.0
Working in the public interest
Doing more for our communities
A spotlight on...
Inspiring everyone to value our most precious resource
Last year we opened ‘Flow Zone’, our brand new, state-of-the-art education centre at Bough Beech Reservoir and Water Treatment Works, near Edenbridge in Kent.
A sensory experience involving light and sound, the new centre provides a number of interactive activities and experiences for students and adults to immerse themselves in learning about the water cycle, water usage and the importance of saving water.
The centre is a key part of our community engagement, and will allow us to continue inspiring future generations with our established education programme, which has been running for more than 20 years.
While the pandemic meant we were not able to host visits for most of the last year, we are very pleased to now be welcoming back groups to the centre, and seeing the success of such an important investment.
